For over a decade we have been proud to serve the growing community of first responders, healthcare professionals and security forces defending our country from threats both domestic and abroad. Thank you for both your service to our country and for trusting us with some of the most important life saving equipment you will take into your area of operation. With a cadre of former prehospital healthcare providers, law enforcement officers and special operation soldiers, we are striving to rise to the challenge of meeting your changing mission requirements. We know that mission success is your top priority. Empowering you to save lives in the process is ours.
To implement this desire for continued excellence, we have made major new investments in both our quality and customer service systems. Some of these investments include: upgrading the corporate headquarters and test facilities, implementing an ISO 13485 quality system for medical devices, and hiring additional personnel dedicated to ensuring that our products and company maintain the same high quality we have built our name on. Additionally, we have upgraded our customer service software systems and expanded our in-house continuing education program to help our staff better understand your mission requirements. We are also in the process of implementing a new EDI system and Business-to-Business (B2B) web solution for streamlined online ordering processes.
Because we understand the unique challenges of tactical rescue & medicine, our training and equipment solutions continue to be tailored to maximize your successes. High definition (HD) videos featuring the latest in 3D animated medical demonstrations are being developed to explain the purpose and vision of specific new equipment, provide New Equipment Training (NET) and give guidelines for the product's intended use. We have also increased our research in Rescue Human Factors® Engineering and Evidence Based Medicine allowing us to design products that take into consideration the limitations that survival and combat stress impose while supporting cutting edge treatment methodologies. Our commitment to these initiatives ensures an effective and reliable product line that is optimized for successful deployment in all environments.
Many of our staff at North American Rescue have previously served in either the military or law enforcement fields or have someone close to them in these callings. As a result, we desire to not only equip you for increased survivability, but to also be there to support you when you return. To better meet that Mission we have established the North American Rescue Foundation (501C3). To date, our foundation is honored to have donated over $15,000,000 to various charities (501C3) who share our vision of supporting those who are also our customers. We invite you to regularly visit our web site to see what’s new and to give us your valued feedback. Again, thank you for your service to our country and for the loyalty you have shown us over the years.
Robert Castellani
Vice Chairman / Founder
Samuel D. Wyman III
President / Board Member
Our Mission:
Provide solutions that have a direct correlation to decreasing preventable death on the battlefield, within urban areas and under austere conditions.
Our Vision:
Combine the knowledge and resources of leading academic institutions, culturally like-minded companies and asymmetric warfare experts to generate innovative casualty care solutions.
CUSTOMER SERVICE: 888.689.6277
Over the past few years we have been working diligently to provide our customers a world class service and support experience each and every time they call. We have responded to customer requests to provide free technical support, fast delivery of in- stock items and 100% satisfaction guarantee.
Expert Technical Support
We have more than 12 technical professionals, including several Nationally Registered Paramedics and Special Operations Medics from both military and tactical law enforcement backgrounds.
Fast Delivery
Place your order for in- stock merchandise and we will ship your order within 24 hours! Need it ASAP? Ask our customer service representatives about our overnight or second day delivery. We will make sure you have what you need when you deploy.
No-Risk Guarantee
If you ever have a problem with your order or any piece of equipment, we will make it right. Our 100% satisfaction guarantee promises to deliver to your expectations.
If you need products you don’t see in the catalog, just give us a call. We may have the product in stock. If not, we have a huge network of vendors and will be more than happy to source products just for you.
Office Hours
Our office hours are Monday - Friday, 8:00 am - 5:00 pm EST.
OPERATIONS
Excellent Employees
North American Rescue, LLC offers excellent customer service from the time of order inception, through delivery and after sale support. We pride ourselves on our selection of “internal customers,” (our employees), who we select to service our “external customers.” We carefully hire motivated and caring individuals who want to be part of our service team. By fostering a sense of responsibility among our employees, and constantly challenging ourselves to improve, we serve our customers.
Efficient Operations
NAR maintains a complete commitment to customer service so we built our operations around the desire to provide you products when you need them. Many of our products are proprietary and we strive to maintain an ample inventory to cover most needs. Most orders are processed from stock, but with our well trained and flexible workforce, we also can build our Combat Casualty Response Kits™ to immediate order requirements, for unusually high volume demand.
PARTNERS IN EMPOWERMENT
NAR partners with South Carolina Vocational Rehabilitation Department in the assembly of our products, in our efforts to give back to the community. This program provides practical experience as a valuable tool in training people with disabilities to achieve success in a work environment and to become more independent. SCVRD is also affiliated with NISH, and we are proud to support similar activities. NISH is a national nonprofit agency whose mission is to create employment opportunities for people with severe disabilities by securing Federal contracts through the Javits-Wagner- O'Day (JWOD) Program for its network of community-based, nonprofit agencies.
RESEARCH & DEVELOPMENT
Research and Development of North American Rescue begins with end user requirements that are validated by current and anticipated mission profiles, In order to meet this challenge, product concepts must undergo a developmental process that includes client expectations, limitations and employment strategies. Performance metrics are then assigned and product evaluation begins. The end state of this process yields products that meet or exceed user requirements and perform as advertised in the harshest of conditions. Our relationship with our clients does not stop there, as reliable feedback from the field is used to enhance existing products and fuel concept design of new ideas. We are committed to providing our customers with the best possible equipment which starts with the best materials. North American Rescue uses only Mil-Spec Hardware that provides IR signal reduction, YKK zippers and 1000 Denier as a baseline for all our Tactical Nylon Equipment.