Frequently Asked Questions

ONLINE ACCOUNTS

How do I register for an account online?

For quick and easy registration, click on the Create an Account link at the top right corner of the page and fill in the required fields. Please note passwords are case sensitive, must contain at least one Upper and Lower case letter, one special character or number and be at least 8 characters long. Accounts must be confirmed through the email link provided.

How do I edit my account information, including billing/shipping addresses?

Once logged into your account, simply click on the Sign In link at the top right corner of the page. From the Account dropdown menu, choose Account Dashboard to edit your contact information, manage your addresses and set your default billing and shipping addresses.

I have forgotten my password, what can I do?

You can simply reset your password by clicking on the Forgot Your Password link from the Sign In page and entering the email address associated with your account. An email will be sent with a link to reset your password.

ORDERS

What are the different ways to purchase products from North American Rescue?

You may place orders in 3 ways: ONLINE, by phone or by FAX!
Web orders: www.NARescue.com
Phone orders: 1-888-689-6277
Fax order: 1-864-675-9880

What forms of payment do you accept?

We gladly accept U.S. based Visa, MasterCard and American Express. NOTE: We do NOT accept credit cards for international orders. All international orders will be shipped after payment is received. A $35 wire transfer fee per order will be added as well as the international shipping charges.

Are your products FSA eligible?

We cannot advise on the FSA eligibility of our products. We recommend consulting the IRS website or a tax specialist for clarification.

If I have a question or concern with my order can I speak with a representative?

Absolutely! We are available to answer any question you have Monday-Friday from 8am-5pm EST. Please call 888.689.6277 to speak to one of our customer service reps!

What types of shipping do you offer?

We offer domestic shipping via ground and freight depending on the order’s total weight and dimensions.

Do you offer international shipping?

Yes! International customers are always welcome at North American Rescue. Please contact internationalsales@narescue.com for all the details! NOTE: We do NOT accept credit cards for international orders. All international orders will be shipped after payment is received. A $35 wire transfer fee per order will be added as well as the international shipping charges.

Can North American Rescue ship to PO Boxes and/or APO's?

No problem! We can ship to PO Boxes as well as APO's.

How do I qualify for free shipping?

Any retail order placed online over $100 is automatically eligible for free ground shipping within the contiguous US!

Do you have a credit (Net 30) policy?

U.S. Federal Agencies and Municipalities are prequalified for Net 30 payment terms. All other customers may fill out a new account application for credit review. NAR reserves the right to assign one of the following terms: Pre Paid, Net 30 or Credit Card. An account supported by a line of credit will receive a 2% late charge per month for past due invoices. Customers located outside of the United States will default to Pre Paid terms. Any account that becomes delinquent may default to Pre Paid terms or be placed on permanent hold status. We reserve the right to accept or reject any order at any time.

Do you offer a discount for Law Enforcement, Rescue and Government Agencies?

Absolutely! We proudly offer our “Products with a Mission” to support and protect those that serve our communities. We are dedicated to decreasing preventable death by providing our products at special pricing to our military, federal agencies, civilian law enforcement, EMS and pre-hospital life savers. To qualify for this discount, please contact us or fill out our NAR Pricing Application and someone from our customer service department will be in touch with you shortly.

How do I know if I qualify for discount pricing?

In order to ensure that a customer is properly vetted, our Customer Service Specialists must receive appropriate information to verify that you are eligible for discount pricing. Call today or submit the NAR Pricing Application online! When completing the application be sure to indicate if the account will be used for individual or agency purchases.

I am an international customer. How can I purchase products on your website?

For international orders, please contact our International Customer Service representative beforehand with a list of your item numbers so that we may provide you with a custom quote. For your convenience, we recommend sending your list via email. You may also call 1 888 689 6277 between 8AM - 5PM EST.

Mario Colon
International Customer Service
internationalsales@narescue.com

Are all the products that North American Rescue carries available on your website? I can't find the particular one I am looking for.

If you cannot locate a specific item that you are looking for on our website, simply contact a customer service specialist for details. We are standing by to help in any way we can!

What is your warranty policy?

We are confident with the items we represent and warrant them free from manufacturing defects in materials and workmanship. The items must be used for the intended purpose and cared for in accordance with recommended procedures. This warranty is for the original owner with proof of purchase. Should any product be defective, please contact Customer Service at 888-689-6277 to obtain the return authorization. Our warranty is limited to repair, replacement or refund of the purchase price.

What is your return policy?

In the event you receive a product different from what was originally ordered or one that appears to have a defect, please notify our Customer Service Department within 24 hours of receipt. Click here for more details regarding the guidelines for product returns.

WEBSITE

Is your website secure?

Absolutely! All your personal information and financial data is encrypted with the safest and most extensive validation and is completely secure. You can be assured of that by observing the following visual clues: the https:// at the beginning of our domain name as well as our Company Name (NARescue) and the Padlock Icon in the address bar at the top of your browser. Your confidence in our ecommerce solution is very important to us.

Where can i find your EULA/Terms of Use?

You can find the link to our Terms of Use located in the footer of our website, or simply Click here to view to page.

Where are your Terms and Conditions?

Also located in the footer of our website is a the link to our Terms & Conditions, or simply Click here to view the page.

COMPANY

Where can I find more information on North American Rescue?

Visit our About Us page to learn more about who we are as a company and what we do! Follow this link to get to the About Us page.

What does "Products With A Mission" really mean?

Glad you asked! For an in depth look at “Products with a Mission” and what that means to North American Rescue, please visit our Products With A Mission page for more details.

I want to tell you about an experience I have had with one of your products, how can I do that?

We love to hear from customers and highly value your feedback as another tool in the validation and use of our product(s). Please fill out our Product Feedback form to let us know all about your experience!

Is North American Rescue hiring?

If we have a current need or have a job opening, the information and job description will be posted on our Careers page.

What community events does North American Rescue sponsor?

Although providing the most effective and highest quality mission critical medical products is our primary focus, it is not our only objective. Caring for our customers doesn't end with their tour of duty. As an expression of gratitude for the selfless sacrifices of service members and their families, North American Rescue has partnered with various foundations to provide specific assistance to our customer population. Please see our Operation Giveback page for more detailed information.